Terms and Conditions

Terms and Conditions

Memorable Journeys is an agent and doesn’t own or manage the aircraft, ships, hotels, restaurants or other sorts of accommodation, or catering services used on holiday. The knowledge and descriptions given about them are supported enquires made by Memorable Journeys and are believed to be accurate but Memorable Journeys makes no warranty or representation in respect thereof. Memorable Journeys shall not be responsible for any inconvenience, loss or damage caused by any failure, in whole or part, of those services unless thanks to the proven negligence of Memorable Journeys.

Bookings and Payments Policy

No reservation, whether for transport, accommodation, tours or other services, shall be considered confirmed, until Memorable Journeys has received a deposit and Memorable Journeys has issued a written confirmation of the reservation.

• A 30% non-refundable deposit is required to verify the reservation and for accommodation to be held.
• Full pre-payment is required 70 days (10 weeks) before travel.
• If you’re booking within 10 weeks of departure then full payment is required at the time of booking.
• Payment are often made by bank transfer to the checking account as named by People and Places.

Cancellation Policy

  • Cancellation by Client

Cancellation of your booking must be in writing. Cancellations are only valid upon receipt of written notification whereupon your deposit is forfeited. If your cancellation is formed after the maturity for full payment, charges are going to be levied. the size of charges, expressed as a percentage of the tour price, is as follows:

• From confirmation to 91 days before travel – 30% cancellation charge
• 90 – 61 days before travel – 50% cancellation charge
• 60-0 days before travel – 100% cancellation charge
• All airline tickets are non refundable

Should you fail to hitch a tour, or join it after departure, or leave it before its completion, no refund are often made. (Please note that if the rationale for cancellation falls within the terms of any holiday policy , which you hold, then such charges will normally be refunded to you by the insurance firm subject to the terms of your insurance).

Noted: During high season periods Memorable Journeys reserves the right to change the cancellation policies should our suppliers apply different penalties to those listed above.

  • Cancellation by Memorable Journeys

If you fail to pay the balance of the vacation price 8 weeks (60 days) before departure, Memorable Journeys will treat your booking as cancelled and levy the cancellation charges as began above.
If Memorable Journeys is obliged to cancel your holiday in the other circumstances before departure like effective majeure circumstances, Memorable Journeys will use its best endeavours to supply alternative arrangements of a comparable standard or will offer you a full and prompt refund. Act of God means unusual and unforeseeable circumstances beyond Memorable Journeys’ control, the consequence of which neither Memorable Journeys nor its suppliers could avoid, including, but not limited to war, threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, technical problems with transport, machinery or equipment, power outage , natural or nuclear disaster, fire, flood, drought, adverse weather and level of water in rivers.

Changes to schedules

Great care is taken in ensuring that the knowledge sent is accurate; however it should be borne in mind that Memorable Journeys reserves the proper and actually is obliged to, occasionally change routes and accommodations as dictated by changing conditions. Whilst Memorable Journeys uses its best endeavours to make sure that each one anticipated accommodation is out there as planned, there shall be no claim of any nature whatsoever against Memorable Journeys for a refund either in whole or part, if any accommodation or excursion in unavailable or the client was unable to use that service. We can’t be held liable for delays thanks to airlines not running on schedule, which can have a consequence on any charters meeting those flights and accommodation may need to be rearranged.

Please note that we subcontract the flying services to independent charter companies and that they are liable for the flying. If one among our guides is unable to require a tour thanks to illness, we reserve the proper to substitute another guide.


The price of your holiday is, regrettably, subject to the likelihood of surcharges which can occur in reference to the subsequent items; governmental action, currency exchange rates, increase in airfares or fuel increases.

Airlines and other suppliers

As between you and therefore the suppliers of the transport, accommodation and other components making up your holiday, the conditions of the supplier will apply. These conditions could also be subject to international conventions, which limit and /or restrict the supplier’s liability.

You are liable for checking-in for flights at the right time and for presenting yourself to require up all pre-booked components of your holiday. Memorable Journeys cannot accept responsibility for clients missing flights as a results of late check-ins and no credit or refunds are going to be given if you fail to require up any components of your holiday. No credit or refunds are going to be given for lost, mislaid or destroyed travel documents.

Passports and Visas

The onus is upon the client to make sure that passports, visas and health certificates are valid for the countries visited. Neither Memorable Journeys nor its agents are going to be liable for any visas etc not being held by the client.

Insurance Policy

Memorable Journeys strongly recommends that each one clients remove comprehensive travel insurance before date of travel. mastercard insurance isn’t normally adequate for travel in Africa. This insurance should be arranged at the time of payment of the deposit to hide you for cancellation from that point . This insurance should cover cancellation and curtailment, all medical expenses including evacuation/repatriation, personal baggage, personal liability, death and permanent disability and travel document insurance. Memorable Journeys can’t be held liable for any costs arising from such loss or injury.

Health Policy

Memorable Journeys strongly recommends that anti-malarial precautions are commenced before departure for any malarial area and clients should bring their own personal insectifuge . Please consult your doctor for specific advice on immunisation against tropical diseases. it’s the client’s responsibility to make sure compliance with the legal health requirements of foreign governments.

Wild Animals

Holidays arranged by Memorable Journeys will often take clients into close proximity to wild animals. Attacks by wild animals upon people are rare, but Memorable Journeys cannot guarantee that they’re going to not occur. Nor does Memorable Journeys, its employees or agents accept responsibility for any injury, loss or damage, which can be caused by wild animals


At some places on holiday clients may experience optional activities furnished by independent suppliers not affiliated in any way with Memorable Journeys. Certain of those activities carry with them various inherent risks including attack by wild animals, which may cause serious personal injury. These activities include but aren’t necessarily limited to:-

• Walking safaris
• Walking unaccompanied in game areas
• Scuba diving
• Fixed wing or helicopter flights
• White water rafting
• Bunji jumping
• River cruises

Clients should remember that although every precaution is taken by the suppliers to protect against such danger, their safety can’t be guaranteed. Participation are going to be at the clients risk and Memorable Journeys can assume no responsibility for clients’ safety during this regard.